Automotive use cases

Automotive use cases

Automotive use cases

Automotive use cases

Automotive use cases

BMW’s After-Sales Auto Service

Boosts Customer Satisfaction with RealWear

“This is a great example of how we are applying new technologies to help our technicians work more efficiently”

Claus Eberhart, VP Aftersales at BMW of North America.

• Boosted customer satisfaction by completing vehicle services more quickly
• Increased access to BMW’s technical experts with remote collaboration
• Streamlined the diagnosis process with live video feeds and collaboration
• Reduced BMW technical experts’ travels for onsite mentoring
• Improved workshop efficiency and safety with hands-free controls

faster vehicle repairs

75%

access to on-the- job training

EASIER

Automotive use cases

Hirschmann Automotive Digitally Transforms Production Plants with RealWear

“If something isn’t working properly at one of our plants, technicians
have to call our headquarters in Austria. And even then, they might
not be able to solve the problem. Then it becomes an issue of flying
someone around the world to assess the problem in person”

• Reduced travel needs and costs
• Improved maintenance and repair response
• Streamlined information accessibility and collaboration
• Increased first-time fix rates
• Shortened first-time resolution time

travel costs and needs

REDUCED

mainteinance and repair response

IMPROVED

Automotive use cases

Lexus Drives Customer Satisfaction  with

RealWear HMT-1

• Lexus with RealWear HMT-1 and remote mentor solutions was able to
eliminate the need to call in a technical expert

• Reduce travel costs
• Expedite the time taken to resolve issues for the customer

travel costs

REDUCED

customer satisfaction

IMPROVED

Automotive use cases

Hands-free Remote Assistance for Automotive Repair & Maintenance

CHALLANGE

Geographically dispersed field technicians need support from Product Quality Engineers (PQEs) on frequently changing maintenance and repair procedures.

SOLUTION
The RealWear HMT-1, used in conjunction with LibreStream Onsight Connect remote mentor solution allows technicians to connect hands-free with PQEs, capture images and videos, playback training videos and refer to manuals.

accuracy and efficiency

IMPROVED

Automotive use cases

Solving complex mechanical problems in Volkswagen van centers remotely and efficiently

CHALLANGE

Volkswagen mechanics need to be able to assess and fix complex problems, which lie outside the standard repairs they usually make. They need to share these complex problems with support technicians, giving as much information as quickly as possible.

SOLUTION
Remote assistance via the HMT-1 has greatly increased the number of complex issues that can be fixed remotely, cutting travel costs and repair time.

travel costs

REDUCED

efficiency

IMPROVED

Automotive use cases

Manufacturing use cases

Manufacturing use cases

Manufacturing use cases

Manufacturing use cases

Manufacturing use cases

Manufacturing use cases

Manufacturing use cases

Manufacturing use cases

Manufacturing use cases

Manufacturing use cases

Prysmian Group Enables Remote Acceptance Testing and Knowledge Sharing with RealWear

“Our activities with customers and internal operations never stop.”

• Enabled remote acceptance test
• Increased field operator safety
• Streamlined knowledge transfer
• Reduced systems experts’ travel
• Overcame pandemic’s travel restriction challenges

knowledge transfer

IMPROVED

worker safety

INCREASED

Manufacturer of telecommunication cables.

Manufacturing use cases

DHL supply chain uses xPick to help increase productivity and reduce error rate

CHALLANGE
DHL needed a new solution that allowed the company to react to market changes quickly, deploy staff flexibly, and mitigate a number of other challenges.

productivity

+15%

error rates reduced to

0.1%

SOLUTION
After completing an xPick proof of concept with test runs in the United States, continental Europe, and the United Kingdom, DHL began using Frontline’s logistics solution xPick for vision picking.

time saved

50 - 70%

Logistics use cases

Coca Cola HBC uses TeamViewer Frontline to streamline picking operations and reduce error rates on-site

CHALLANGE
The inconsistent, outdated methodologies, pick by paper or handheld RF guns combined with tablets mounted onto pallet jacks, initially built to support the
pickers were identified as inefficient and as one possible error source.

accuracy

99.99%

increased picking preformance

+ 6 -8 %

SOLUTION
After only two months of implementing the vision picking solution, Coca-Cola HBC’s picking accuracy had already reached 99.99%, achieving the set goal.

scalability

Easy

“We needed to improve our picking accuracy. With the high volumes we
ship, even a 0.1% error rate can lead to 1,000 wrong deliveries, resulting in 1,000 customer complaints.”
Suzana Rari - Supply Chain Manager at Coca-Cola HBC Greece & Cyprus

Logistics use cases

Logistics use cases

Logistics use cases

Logistics use cases

Logistics use cases

Logistics use cases

Logistics use cases

Food industry use cases

Food industry use cases

Food industry use cases

Healthcare use cases

Healthcare use cases

Energy & Utilities use cases

Energy & Utilities use cases

Total looks to RealWear for its digital transformation

“You put the HMT-1Z1 on your head, and you go handsfree. I can actually check vibrations and temperatures with my hands. I can turn
wrenches or open up a book. I can work.”

• Eliminated travel and housing costs of visiting experts
• Improved collaboration of multiple teams across different time zones
• Reduced equipment maintenance and repair downtime
• Strengthened safety practices with hands-free controls

repair downtime

REDUCED

safety practices

IMPROVED

Total S.A. is an energy company that produces and markets fuels,

natural gas and low-carbon electricity.

Energy & Utilities use cases

Vestas digital transformation is a breeze with RealWear

“People can watch remotely to annotate, indicate where there are problems, share PDFs or other documentation.”

remote mentoring

ENABLED

onboarding

ACCELERATED

CHALLANGE

Vestas Wind Systems faced a double challenge of a retiring workforce and transforming paper-based processes to meet the needs and expectations of younger workers.

SOLUTION
RealWear helped Vestas’ sprawling network of field technicians and engineers
access key knowledge resources, including experienced remote workers.

Global leader in sustainable energy

Energy & Utilities use cases

Other use cases

Other use cases

Other use cases

Other use cases

Other use cases

Other use cases

Burns & McDonnell Streamlines

Utilities Testing and Maintenance with RealWear

“With wearables like the HMT-1 from RealWear, I expect to see no less than 50% of the industry adopt this technology. Anyone who is in the field on a daily basis will be wearing this.”

• Reduced field errors by 33%
• Enabled experienced employees to monitor multiple sites
• Distributed asset documentation can be completed five times faster

reduced errors

33%

travelling costs

REDUCING

Engineering consulting and construction firm.

Other use cases

Colgate-Palmolive chose RealWear HMT-1 to enable its team of global experts to virtually collaborate with firstline workers.

“Today, a Colgate technician wearing a hands-free headset can inspect a piece of equipment while connected to subject matter experts that see
what he sees half a world away.”

• Increased access to the most knowledgeable team members
• Eliminated travel of subject matter experts
• Reduced production downtime caused by offline equipment or
scheduling delays

travelling for experts

ELIMINATE

production downtime

REDUCED

Other use cases

Honeywell Transforms Disruptions into Opportunities with RealWear

“As we went into COVID-19 lockdowns, we couldn’t get the engineers
[on site] anymore. But we still had customers who needed us to run our tests on schedule.”

• Eliminated the need for multiple employees to travel to customer sites
• Streamlined and reduced the length of acceptance testing
• Improved customer satisfaction with faster implementation times
• Expected to reduce post-pandemic travel costs by 50%
• Reduced travel boosts Honeywell employees’ work-life balance

travelling to customer sites

ELIMINATE

customer satisfaction

IMPROVED

Aerospace, building technologies, performance materials and safety productivity solutions.

Other use cases

Mars Petcare Boosts Factory and Training Efficiency with RealWear

“After evaluating other wearable devices, RealWear and [Microsoft] Teams emerged as the best option to support our ongoing commitment to autonomous maintenance and keeping our firstline teams safe and productive.”

• Increased knowledge transfer and training

• Coaches’ work travel is expected to reduce by more than 35%.
• Factory workers can collaborate with multiple remote experts at once.
• RealWear HMT-1 devices have been rolled out to all 14 U.S. factories.

reduced travel costs

35%

collabration with experts

IMPROVED

Provider of high quality, science-backed nutrition and therapeutic health pet products.

Other use cases